Automated Order Processing for the Life Sciences Industry

Overcoming challenges with automated order processing

Medical device, pharmaceutical and biotech companies rely on rapid go-to-market strategies and high sales margins to finance technological innovation. With profits under rising pressure from government initiatives and increased competition, life sciences companies are challenged to reduce operational cost while maintaining high customer care levels. Operational excellence is crucial. Order-to-cash performance is key for both customer service and efficiency. The old paper-based, labor-intensive way of doing business is no longer viable.

A highly effective order processing solution can result in better resource management, more efficient operations and bigger competitive advantages. And that means a healthier bottom line. Esker Sales Order Processing solution for life sciences is specifically designed to help life sciences companies overcome their sales order processing challenges.

Automating order processing with Esker

The Esker Sales Order Processing solution automates and streamlines order processing from receipt to archive - no matter how orders are received.

The solution enables life sciences companies to automate the order capture and routing. Intelligent data extraction eliminates the need for manual keying-in of data. The electronic workflow automates every phase of the order process allowing automatic exception handling and multi-level approval, freeing-up staff time so that they can focus on delivering better customer care. Because the order is captured as soon as it arrives, it becomes much easier to audit and track specific order processing.

The solution reporting capabilities empower managers to improve customer satisfaction and process efficiency by giving them real-time insights on order processing analytics such as volume per customer, process bottlenecks, order processing speed, etc..

Benefits